Meter Reader (Exeter/ 1478)

Exeter, England / Customer Service / Permanent full-time

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Meter Reader (Exeter/ 1478)

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

Are you looking for a new challenge?
Do you want to work for the South Wests largest employer?
We currently have a fantastic opportunity available for a Meter Reader to join our team based in Exeter.  You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £22,760 per annum plus a range of excellent company benefits + rewards.

About the role:

As our Meter Reader, you will ensure all meters are read in a timely and accurate manner, enabling the billing of all measured customers whilst ensuring the standards are met.  To form part of a comprehensive meter reading service to all South West Water metered customers including both Household and Non Household customers.

What you’ll be doing:

  • Ensuring efficient and productive use of time and mileage
  • Undertaking scheduled reading to ensure the target is met
  • Undertaking unscheduled reads to ensure DG & NHH targets are met
  • Reporting defective meter installations, so remedial works can be organised
  • Communicating effectively with internal and external customers
  • Maintaining a Company vehicle and equipment to ensure in good working order
  • Reporting suspected meter fraud for further investigation
  • Reporting water meters which are not set up on the billing system
  • Taking responsibility for personal Health and Safety & following our Homesafe guidance & procedures
  • Undertaking any other duties required by the Company
  • What we are looking for:

  • A full UK driving licence
  • Experience of front line customer service
  • Proven ability to deliver targeted goals
  • An understanding of water related operational procedures is desirable
  • What's in it for you:

  • At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:

  • Generous holiday allowance plus bank holidays
  • Buy or sell annual leave to offer you extra flexibility
  • Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
  • We offer free car parking at the majority of our sites
  • Take up to 26 weeks’ additional maternity leave
  • Share your parental leave and split your time off to care for your child how you choose
  • Invest in Pennon Group Plc through our employee share schemes
  • We support our people by offering a free, confidential Employee Assistance Programme
  • Look after your wellbeing with our Champion Health support platform
  • Enjoy free eye tests and discounts on frames and lenses at Specsavers
  • Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
  • A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodafone Advantage and more
  • A discretionary Bonus
  • Competitive Contributory Pension
  • And plenty more!
  • Closing Date: Monday 4th December 2023

    If you are looking for a new challenge, please click apply now to be considered as our Meter Reader - we look forward to receiving your application.

    Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

    Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
    Our core values which are essential to our success are:
    ·       Trusted - We do the right thing for our customers and stakeholders.
    ·       Collaborative - We forge strong relationships working together to make a positive impact.
    ·       Responsible - We keep our promises to our customers, communities, and each other.
    ·       Progressive - We are always looking for new ways to improve and make life better.

    Apply Now


    Can’t find what you’re looking for?

    We're always pleased to hear from talented people. So if you have any questions about the opportunities that we have available, or if there's anything else you'd like to know before you apply (or indeed during the application process), please don't hesitate to send your details to our Talent Acquisition Team.

    Make a speculative application