Performance & Compliance Process Analyst
Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
We currently have an opportunity for an Performance & Compliance Process Analyst to join our team based in Exeter. Joining us on a full-time permanent basis, you will receive a competitive salary of £32,000 - £38,000 per annum plus excellent benefits.
The Performance & Compliance Process Analyst will play a key role in improving the quality, consistency, and efficiency of data and reporting within Wastewater Services. This role will support teams across the business to strengthen data governance, streamline processes, and ensure compliance with regulatory and internal standards.
What you'll be doing:
Map and document processes for data and reporting outputs across wastewater services, including storm and emergency overflows, flow (FFT and DWF), treatment, pollutions, sewer flooding, UV, and blockages.
Ensure teams have the appropriate training, documentation, and tools to effectively follow and maintain processes.
Monitor and report on the effectiveness of existing processes, identifying opportunities for improvement and efficiency.
Gather requirements for new data submissions and reports, designing and implementing new processes to support these needs.
Maintain and update documentation within the MCERTS quality management system.
Coordinate data and reporting outputs such as Environmental Information Requests (EIRs), Annual Performance Reports (APR), and other regulatory returns.
What we are looking for:
Strong analytical and problem-solving skills with a keen eye for detail.
Experience in process mapping, data governance, or business process improvement.
Excellent communication and stakeholder management skills, with the ability to work collaboratively across multiple teams.
Understanding of wastewater operations, environmental data, or regulatory reporting (desirable).
Proficiency in data management tools and documentation systems.
Organised, proactive, and able to manage multiple priorities effectively.
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
Generous holiday allowance plus bank holidays
A discretionary Bonus
Competitive Contributory Pension
Share-save Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work Scheme
Financial support services
And plenty more!
This is a unique opportunity to make a tangible impact on data quality and operational efficiency within a critical public service.
Closing Date: 9th February 2026
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
- Division
- South West Water
- Department
- Operations and Field Work
- Locations
- Exeter (Peninsula House)
- Yearly salary
- £30,000 - £40,000
- Employment type
- Full-time
About South West Water
We look after the water and wastewater services for 1.8 million customers across Cornwall, Devon, the Isles of Scilly and parts of Dorset and Somerset.
From treatment and maintenance, to innovation and improvements, we're busy every day finding and fixing leaks, unblocking sewers and going bigger and further in our environmental work to be a company you can be proud of.