Work Planning Technician
Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goal? Net zero by 2030, supported by partnerships with Wildlife Trusts and National Parks.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
We currently have a fantastic opportunity available for a Work Planning Technician to join our team based in Exeter. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £25,274 per annum+ excellent benefits and rewards.
About the role
As a Work Planning Technician, you will be responsible for delivering effective work planning, scheduling, and contract management. This includes planning and scheduling work for the Meter Reading and Meter Maintenance Field Teams, as well as supporting non‑household meter reading contracts.
A key part of this role is contributing to a multi‑skilled, proactive, and flexible approach within the Work Planning Team. You will also be responsible for maintaining field‑based performance metrics and supporting end‑to‑end customer service, ensuring high‑quality customer care in line with business priorities.
What you'll be doing
Effective use of read scheduling systems to optimize productivity in the Meter Reading Teams by identifying and issuing work based on centrally available information.
Use of Excel to run reports for Company performance management, board report and interdepartmental data, ensuring outputs are supplied to the optimum quality and timescale, requiring attention to detail.
Admin support of the contractual measures and business systems to ensure productivity within the meter reading teams.
Liaise with partners, stakeholders and other business areas to resolve queries and respond within agreed timescales to compliment resolution.
Support all Metering Field Teams in delivering high levels of customer and technical service to meet business objectives and drive continued improvement.
Work to proactively reduce and prevent Long Unread Meters while contributing to the success of the meter upgrade program.
Be responsible for identifying and mitigating areas of risk to performance through continuous management of daily risks and liaison with team managers to allocate resources accordingly across depot areas.
Report and update asset data to ensure accuracy of business wide system portals.
What we're looking for
Strong attention to detail, organisation and prioritising skills
Good general standard of education with GCSE Grade C or equivalent in English and Maths.
Excellent oral and written communication skills.
Proven administrative experience in a busy office environment using Excel.
Strong analytical, problem-solving, and decision-making skills.
Resilience and ability to stay calm when under pressure.
Able to build and maintain cooperative working relationships with others.
What's in it for you:
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Generous holiday allowance plus bank holidays
Buy or sell annual leave to offer you extra flexibility
Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
We offer free car parking at the majority of our sites
Take up to 26 weeks’ additional maternity leave
Share your parental leave and split your time off to care for your child how you choose
Invest in Pennon Group plc through our employee share schemes
We support our people by offering a free, confidential Employee Assistance Programme
Look after your wellbeing with our Champion Health support platform
Enjoy free eye tests and discounts on frames and lenses at Specsavers
Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
A discretionary Bonus
Competitive Contributory Pension
And plenty more!
Closing Date: 17th February 2026
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
- Division
- South West Water
- Department
- Customer and Community
- Locations
- Exeter
- Yearly salary
- £25,274
- Employment type
- Full-time
About South West Water
We look after the water and wastewater services for 1.8 million customers across Cornwall, Devon, the Isles of Scilly and parts of Dorset and Somerset.
From treatment and maintenance, to innovation and improvements, we're busy every day finding and fixing leaks, unblocking sewers and going bigger and further in our environmental work to be a company you can be proud of.