We have an exciting opportunity for an Operations Technician to join our team supporting vital water services across the beautiful Isles of Scilly.

In this varied, hands-on role, you’ll help deliver high-quality water services to island communities, working mainly on St Mary’s, with travel to other islands as required. You’ll be part of a small, close‑knit team where flexibility, strong communication and teamwork are essential.

After 12 months, you’ll have the opportunity to progress onto our Operator Progression Scheme, increasing your salary by up to £3,100, reflecting your growing skills, knowledge and flexibility. You’ll also receive monthly standby and call-out payments.

What you’ll be doing:

As an Operations Technician, you’ll play a key role in ensuring safe, reliable water services across the islands. Your responsibilities will include:

• Monitoring and managing raw water sources to ensure they are optimised for island supply

• Operating and maintaining water (and, in future, wastewater) treatment processes in line with operating procedures and best practice

• Carrying out proactive and reactive maintenance across all islands to maintain a continuous supply of high-quality water

• Repairing and replacing network assets, responding to bursts and emergencies, and ensuring hygiene standards are always met

• Installing, replacing and reading water meters

• Calibrating instrumentation used in treatment and network processes, recording data, analysing consumption trends and identifying potential leakage

• Using handheld devices and online systems to monitor network performance and support fault diagnosis

• Communicating clearly and professionally with customers and stakeholders, ensuring issues are logged, escalated and resolved effectively

• Working collaboratively with colleagues, management and the Engineering team to support investment and develop new solutions for the islands

• Maintaining tools, equipment and consumables in line with inventory requirements

• Participating in a standby rota

• Undertaking grounds maintenance, including strimming and general site repairs

What we’re looking for:

We’re looking for someone who is practical, adaptable and comfortable working both independently and as part of a team. Ideally, you’ll bring:

• A proven ability to work effectively both independently and as part of a team

• Strong communication skills, with the ability to liaise confidently with colleagues and customers

• A full UK driving licence

• The ability to follow operational procedures and risk assessments

• Strong organisational skills, with the ability to prioritise tasks and manage competing demands

• Ideally, previous experience in a utilities or similar operational environment

• The ability to gather, interpret and analyse information from multiple sources

• A proactive approach to resolving reactive issues efficiently and effectively

What’s in it for you?

At South West Water, every role contributes to something bigger — delivering essential services while protecting the environment and supporting communities.

In return for your commitment, we offer a comprehensive benefits package, including:

• Generous annual leave allowance plus bank holidays

• The option to buy or sell annual leave for added flexibility

• Cycle to Work scheme – buy a bike and safety equipment tax‑free

• Free car parking at most sites

• Up to 26 weeks’ additional maternity leave

• Shared parental leave options to suit your family

• Employee share schemes with Pennon Group plc

• Free, confidential Employee Assistance Programme

• Wellbeing support through Champion Health

• Access to thousands of discounts and deals via Pennon Perks

• Group discounts including Dell Advantage, Virgin Media Affinity, Vodafone Advantage and more

• Discretionary bonus

• Competitive contributory pension

• And much more