Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

We're recruiting for a Customer Leakage Technician to join our team working in Devon, this is a regional role covering Exeter, Plymouth and Totnes areas.

Joining us on a full-time, permanent basis, you will receive a competitive salary, ranging from £29,291 - £36,932 per annum, with the opportunity to earn more through our company progression scheme. In addition to this, you will also receive a salary uplift allowance for taking part in the standby rota.

As a Customer Leakage Technician, you’ll be the friendly, knowledgeable face supporting customers who are experiencing leaks on their private pipework. Working directly with customers, colleagues and partner organisations, you’ll help ensure leaks are resolved quickly, fairly and efficiently, while delivering an excellent customer experience at all times.

You’ll also play a key role in promoting water efficiency and supporting demand reduction, helping customers understand how they can use water more responsibly.

What you’ll be doing:

• Acting as the main point of contact for customers with leakage on private pipework, providing clear advice and practical support

• Working closely with Customer Services and the wider Leakage and Drinking Water Services teams to deliver leakage reduction targets and KPIs

• Surveying and promoting intervention repairs, capturing accurate information and managing customer communication

• Monitoring progress of customer leakage cases using reporting tools and ensuring data is recorded accurately

• Liaising with third parties such as councils, housing associations and repair contractors

• Supporting the enforcement process under Section 75 of the Water Industry Act 1991, where required

• Carrying out investigations and reports to support customer complaints and service responses

• Promoting water efficiency and demand management in day-to-day customer interactions

• Providing cover and support within the Customer Leakage team, including participation in a standby rota

What we are looking for:

Essential:

• Experience in customer service and/or complaint resolution

• Ability to work both independently and as part of a team

• Strong communication skills with the ability to engage confidently with customers and stakeholders

• Good technical understanding or aptitude, with the ability to translate complex issues into clear actions

• Resilience and flexibility in a busy operational environment

• Basic IT skills and general health & safety awareness

• Full UK driving licence

• Flexibility to work varied hours, including standby duties

Desirable:

• NVQ Level 2 in Leakage Detection, City & Guilds, or ONC in a relevant subject

• Experience in leakage control or water distribution networks

• Knowledge of water efficiency or demand reduction initiatives

• Technical understanding of network hydraulics and household plumbing systems

What's in it for you:

This is a great opportunity to join a purpose‑led organisation where your work has a direct impact on customers, communities and the environment. You’ll be supported to develop your skills, work with knowledgeable teams, and contribute to meaningful improvements in water efficiency and customer service.

• Competitive salary, with the opportunity to earn more through standby and overtime.

• Generous holiday allowance, plus Bank Holidays and the opportunity to buy and sell annual leave.

• Competitive contributory pension scheme.

• Access to thousands of discounts through our perks platform.

• Wellbeing support and employee assistance programme.

• Cycle to Work scheme.

Closing Date: 4th April 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.