Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

OT Planner

📍 Location: Exeter
🏢 Department: Operational Technology

About the Role

We’re looking for an organised, proactive, and detail-oriented OT Planner to support our Operational Technology (OT) Maintenance team.

In this vital role, you’ll be at the heart of our operations—coordinating workflows, supporting field teams, and ensuring the smooth delivery of maintenance activities across ICA (Instrumentation, Control & Automation) assets and systems.

If you enjoy variety, thrive in a fast-paced environment, and love bringing structure to complex workloads, this could be the perfect opportunity for you.

What You’ll Be Doing

As an OT Planner, you will:

• 📋 Plan, schedule, and allocate work orders (reactive & planned)

• 📧 Manage inboxes and workflow queues, responding to operational queries

• 🤝 Liaise with internal teams to ensure seamless communication

• 📊 Maintain accurate records, reports, and performance against SLAs

• 🛠 Support field technicians with administration, tools, PPE, and equipment

• 🚗 Manage fleet compliance in line with company policies

• 🧾 Raise purchase orders, process deliveries, and manage suppliers

• 🗂 Maintain asset records within corporate systems

• 🧑‍💼 Support meetings (including organisation, travel bookings, and minute taking)

• 📈 Produce routine and ad hoc reports for management

What We’re Looking For

• Experience in a busy administrative or office environment

• Strong organisation and time management skills

• Ability to prioritise workloads and meet deadlines

• Excellent attention to detail and accuracy

• Confident using IT systems and data management tools

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

🎓 Qualifications

• Minimum 5 GCSEs (Grade C/4 or above) including English & Maths

• Administration qualification (desirable)

We’re looking for someone who:

• Is proactive and takes ownership of their work

• Remains calm and effective under pressure

• Is adaptable and resilient in a changing environment

• Builds strong working relationships across teams

• Is committed to continuous learning and improvement

• Champions health, safety, and wellbeing

Additional Requirements

• Full UK Driving Licence 🚗

• Willingness to travel occasionally across the region

• Ability to pass UK Government Security Clearance (SC) ✅

Why Join Us?

This is a fantastic opportunity to play a key role in supporting critical infrastructure while developing your career within a forward-thinking Digital & IT function. You’ll be part of a collaborative team that values innovation, efficiency, and continuous improvement.

Ready to make a difference? Join us as our OT Planner and help create a workplace where people thrive.

We believe in rewarding our people for their hard work and dedication. As our OT Planner, you'll enjoy:

• Competitive Salary – Based on experience and skills

• Annual Bonus Scheme – Recognising company performance

• Pension Scheme – Helping you plan for your future

• Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible

• Healthcare Benefits – Access to employee assistance programs

• Employee Discounts – On various products and services

• Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 29th May 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.