Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

About the Role

We are seeking a proactive and customer-focused Network & Customer Service Technician to join our Drinking Water Services team to cover the Redruth, Penzance and Truro area. In this role, you will play a vital part in maintaining and operating the water distribution network while delivering excellent customer service.

You will take a hands-on approach to resolving network issues, responding to customer queries, and ensuring the safe and efficient delivery of water services. Collaboration with internal teams, contractors, and stakeholders is key to maintaining service standards and customer satisfaction.

Due to the nature of the role, participation in a standby rota and flexible working arrangements is required.

Key Responsibilities

• Deliver high levels of customer service, taking ownership of customer enquiries and complaints through to resolution

• Maintain and repair water network assets to minimise supply interruptions and protect water quality

• Support the delivery of company performance commitments, including ODI and CMEX targets

• Complete risk assessments and maintain accurate records of all operational activities

• Respond to and manage supply interruption events, including mitigation activities such as safe zoning and alternative water supply deployment

• Ensure compliance with water quality regulations and maintain customer confidence in services

• Carry out planned and reactive maintenance across the network, including:

  • Managing burst main events

  • Flushing and filtering

  • Leak detection

  • Pressure control valve maintenance

  • Stop tap repairs and replacements

  • Meter installations and replacements

  • No-dig repair techniques

• Work collaboratively with internal teams, contractors, and partners to deliver efficient and cost-effective operations

Progression & Development

This role offers a structured development pathway through a progression scheme (Levels 1–5). You will have the opportunity to achieve industry-recognised qualifications, including a Level 3 Diploma in Water Operations or Management, fully funded by the company.

Essential Requirements

• GCSEs (or equivalent) at grades A–C, including Maths, English, and Science

• Experience working in standby or emergency response environments

• Strong IT skills (MS Office, GIS systems, work management tools, data logging)

• Full, clean UK driving licence

• Willingness to work out of hours on standby

• Working in a physically demanding environment

Desirable Skills & Experience

• ONC, NVQ, or City & Guilds qualification in a relevant discipline

• Streetworks qualification (NRSWA units 2 & 10 – practitioner/supervisor)

• Experience in water distribution or similar operational environment

• Understanding of hydraulic water distribution systems or related technical field

Closing Date: 13th July 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.