Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

South West Water | Exeter | £27,474

12 month Fixed Term Contract

As Customer Experience Technician you will report to the Asset Protection and Customer Support Lead and work within Developer Services, the Customer Experience Technician role is responsible for delivering high-quality customer service to new water and sewer connection, build over and small build diversion customers. The Customer Experience Technician will ensure a focus on customer service is continually maintained and that the customer and business impact is considered within all decision-making processes.

What you’ll be doing:

• Guiding customers through SWW build over, new sewer connection and small build sewer diversion process.

• Keeping the customer updated throughout the journey of their application, providing excellent customer service via both incoming and outgoing calls.

• Liaising with local authority building control, approved inspectors, architects, drainage consultants and contractors regarding application requests.

• Reviewing sewer condition surveys via CCTV and liaising with SWW inspector to facilitate a site visit.

• Reviewing risk assessments and method statements for new sewer connections and small build applications and producing accurate quotations.

• Reviewing small build application requests where a customer may need to divert a public sewer.

What we are looking for:

• Existing knowledge of SWW sewer network and construction industry would be preferred

• Good general standard of education with a minimum of 5 GCSEs or equivalent including mathematics and English at grade C or above

• Civil Engineering Specification for the Water Industry, 7th Edition is desirable

• Background of Customer Service, Operational or Engineering working environment

• Proven administrative experience in a busy office environment

• Experience of using computers and packages such as MS Office

• Excellent oral and written communication skills

• Able to demonstrate excellent levels of customer service and interpersonal skills, with the ability to manage difficult customer situations

• Ability to work under pressure and to set deadlines.

• Ability maintain a high level of commitment to personally getting things done

• Flexible approach with the ability to embrace change.

• Decision maker - Empowered to make own decisions

Why join us?

At South West Water, we believe in rewarding our people for their hard work and dedication. As our Customer Experience Advisor you'll enjoy:

Closing Date: 7th October 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.