About us
The right thing for customers, colleagues and communities
Welcome to South West Water
At South West Water, we’re responsible for providing reliable, efficient and high-quality drinking water and wastewater services to the beautiful South West area in a sustainable way. For us, success is in the smiles of over 1.7 million customers. And it’s all down to our people.
Working here means immersing yourself in the knowledge and fresh thinking that flows into every corner of our business. Our scale, scope and ambition gives everyone the chance to make their own career path, in a way that builds a better future for the South West. And you can count on our support to get there.
Ready to dive into a career where you can make a difference? #JustAddWater
More about South West WaterAbout us in numbers
million litres of safe, clean drinking water across 653 water treatment works
million customers served by us in many different ways
customers benefiting from our affordability initiatives
people directly employed by us
The Pennon Group
South West Water is part of the Pennon group – a FTSE 250 listed company and one of the leading businesses in the UK water sector.
The Pennon Group provides clean water and wastewater services across the Great South West, serving a population of c.3.5 million across nine counties and c.380,000 business customers across the UK.
Our brands
Our mission, purpose and values
Our mission is to support the lives of people and the places they love for generations to come by bringing water to life. And our purpose isn’t just what we believe in, it’s what we do every day. Continuing to ensure we’re doing the right thing for our customers and stakeholders, delivering fresh clean drinking water, protecting the environment and continuing to innovate will help us look after the South West now and into the future.
We know that it’s not only what we do, but how we do it that’s really important for our customers, colleagues, communities and the environment. That’s why we’re focused on living our values, every day.
The environment
Our commitment to Net Zero
We have ambitious plans to transform how we produce and use energy. Our mission? To bust our operational carbon emissions and hit Net Zero by 2030. For us, that means cutting up to 100,000 tonnes in carbon emissions.
From increasing our energy efficiency programme to decarbonising our fleet, purchasing 100% renewable electricity to planting 250,000 trees by 2025, we’re focused on how we create and use energy in the most efficient way – and how we can innovatively use our local environment to reverse carbon emissions for decades to come.
Social responsibility
Supporting our community
Amazing things happen when you #JustAddWater. As well as providing safe and clean water to 1.7 million customers, we’ve made it our mission to support the lives of people and the places they love for future generations. From championing innovative partnerships with wildlife charities to reducing pollution, we take our guardianship of the natural world very seriously.
Through our community initiatives we support local projects that matter most to our customers. Our community funds support the wellbeing of people, improve and protect our local environment, and champion new and innovative water-saving projects across the South West. We also support the communities we serve with our Give an Hour employee volunteering scheme.