What roles are on offer?
What we do
Whether they’re responding to WhatsApp messages about bills, resolving technical problems on the phone, or out taking meter readings in our communities – doing the right thing for each and every customer is what drives our Customer Service team. As the voice of our business, our Customer Service team are proud to represent the South West Water brand – making sure to provide an incredible service to everyone they speak to. Join them and you’ll be given all the support you need to really make a splash and encouraged to be yourself from day one as part of our friendly, welcoming team.
You’ll enjoy fun incentives along the way and the customer-facing experience you gain will open up plenty of opportunities for progression across our business. So if you’re a resilient people-person who loves nothing more than delighting customers, join our diverse team in a role where you can make a positive impact on the lives of others, while building a career somewhere that cares as much as you do.
Billing and Accounts
From billing queries to home moves, our Billing and Accounts team are there to support our customers with any issues they may have – on the phone, and over WhatsApp, SMS channels and social media messaging channels too.
From flooding incidents to water discolouration problems, our Wholesale team deals with any customer queries related to our physical network and products. Once they’ve diagnosed the problem, they then work with our colleagues out in the field to resolve any issues efficiently and effectively.
From taking meter readings to helping vulnerable customers manage their payments, dealing with escalations to providing technical support – you’ll find a huge range of opportunities in our Specialist Customer Service teams.
Meet the team
Contact Centre Team Manager
“My favourite things about working for South West Water are the amazing people and the limitless progression opportunities. We also have a lot of fun. From rewards and recognition events to competitive games, there’s always such a great atmosphere in the office - for me that’s what makes the job special. I love getting the best out of people and helping to create a great working environment.”
Customer Care Representative
“Everyday brings something different. I like the mix of things I get to do and the satisfaction that comes from knowing I’ve delivered the best possible service to our customers. South West Water is a great place to work and there are many incredible initiatives that support employee mental health and wellbeing. I’m proud to have recently won the South West Water Pure Award for my commitment to driving diversity and inclusion across the company.”
“My favourite thing about my job is the people I work with. All my colleagues are amazing – I can’t praise them highly enough. They make coming into work every day a joy. In return, I’m always there to support them and help them develop. I make a point of always being available for them should they have any questions or concerns – no matter how big or small they may be.”
A warm welcome guaranteed
Life in the office
From Regulations to Marketing, our Head Office is home to a range of South West Water teams. Bright, airy and spacious, Peninsula House is a collaborative space where over 200 people come together to build a better future for the South West. Not only will you be welcomed by a fun, friendly atmosphere every time you step through the doors, you’ll also find endless opportunities to build an incredible career – and friendships – here.
Easy to reach from the M5 and Exeter city centre, commuting to Peninsula House is straightforward – and you’ll have plenty of parking spots to choose from when you arrive. Looking for something to do at lunch? As well as our on-site cafe, you’ll find shops and a supermarket just a short walk away, ensuring you’re always spoilt for choice.