Network & Customer Service Technician (1974)
Are you looking for a career in the South West, with endless opportunities for development? Do you want a job where you are solving problems and helping others?
About the role:
We currently have a fantastic opportunity available for a Network & Customer Services Technician to join our team based in Kingsbridge. You will join us on a Permanent Full-Time basis, and in return, you will receive a competitive salary of £25,841- £32,582 per annum (on progression scheme), plus excellent benefits.
In this role you will be responsible for undertaking network operation duties and ensuring you always provide safe and outstanding service to our household and non-household customers, regulators and wider business around the clock.
What you'll be doing:
Ensuring that you take responsibility for your own safety and the safety of everyone around you – the safety absolutes are central to everything you doUndertaking all necessary operational duties within the water distribution system and providing industry leading customer servicesUnderstanding and putting into practice hydraulic principles so the network is calm at all times so service outcomes relating to network performance and customer services are at the forefront of all you doEffectively using work management tools to efficiently action scheduled and reactive work and provided timely and accurate feedbackUnderstanding what you do may have an impact on the environment and what you must do to mitigate such impactsProviding supervision and advisory support to maintenance crewsStriving to remove water supply interruption (SI) events – taking an active involvement in planned and reactive use of SI mitigation techniques and equipmentSupporting and undertaking such all other activities needed within the Water Distribution network to ensure its effective operationParticipating in defined shift working and/or standby rotationWhat we are looking for:
A minimum of a GCSE Grade C or equivalent in English, Maths and a ScienceProven experience of working within a water supply environmentProven experience of providing high quality external and internal customer serviceGood organisational skills, self motivation and the ability to prioritise workloadExcellent communication skills, both oral and writtenWhat's in it for you:
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Generous holiday allowance plus bank holidaysBuy or sell annual leave to offer you extra flexibilityBuy a bike and safety equipment tax-free, through our Cycle to Work schemeWe offer free car parking at the majority of our sitesTake up to 26 weeks’ additional maternity leaveShare your parental leave and split your time off to care for your child how you chooseInvest in Pennon Group plc through our employee share schemesWe support our people by offering a free, confidential Employee Assistance ProgrammeLook after your wellbeing with our Champion Health support platformEnjoy free eye tests and discounts on frames and lenses at SpecsaversEnjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though PerkboxA range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and moreA discretionary BonusCompetitive Contributory PensionAnd plenty more!Closing Date: Thursday 9th May 2024
If you are looking for a new challenge, please click apply now to be considered as our Network & Customer Services Technician- we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
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